If you can’t make it to a session

House therapists see their clients on a regular basis at the same time and day each week, and so if you are unable to attend a session for any reason, it will usually not be possible for your therapist to make use of ‘your time’ by filling your hour with a different client. Thus a missed session represents lost income for your therapist and lost opportunity for another client.

So if you're not able to attend a session then, rather than canceling outright, there are two further options available to you:

1. Your therapist may offer to reschedule your session for a different time. That said, therapists often 
have only one or two spare slots in their diaries and so their flexibility is limited. 
2. Failing that your therapist will suggest a session via telephone or Skype at your usual time.

If neither alternative is practical for you then, save for exceptional circumstances, you will be charged at the full rate for the missed session.

If your therapist can’t make a session

In rare circumstances when your therapist may not be able make a session, they will of course try to give you as much notice as possible. Again, they will try to reschedule the session for another time in the same week, or offer a session via telephone or Skype. If neither alternative is possible for you, you will not be charged for the session. Similarly when your therapist is on holiday or some other break.

Holding your slot during breaks

Therapy is most effective when it continues uninterrupted from week to week, as it's important to consolidate new insights, practices and other new patterns of behaviour. But from time to time we all need a holiday, and there's always the occasional unavoidable trip. So for breaks up to four weeks you can hold your session time at 50% of the usual fee.

After all, while you are away your therapist can't start using your regular hour to see a new client, and there are still expenses and room costs to cover.  

For breaks longer than four weeks we will be unable to hold your session time and it will be given to another client. That doesn't mean you can't continue seeing your therapist, just that you would then have to wait for another slot to come free.